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What You Need to Know Before You Play

These pages set out how raf88 operates, what your account rights are, and how we handle your data — all in plain language. Access to our platform depends on local law and is available only where eligible in your region.

Account TermsPrivacy & DataCookie PolicyDANA / OVO / GoPay Wallet RulesEligibility by Region
raf88 What You Need to Know Before You Play
HOW WE HANDLE THIS

Data, Security and Your Account Rights

raf88 applies consistent data and security practices across all accounts. Here is what that looks like in practice — from how your wallet details are stored to who can request changes to your account record.

Wallet Data Handling

DANA, OVO, and GoPay account numbers are stored encrypted and used only to process the transactions you authorise. We do not share wallet details with third parties.

Cookie Use

We use session cookies to keep you logged in and performance cookies to measure page load. No behavioural advertising cookies are set without disclosure in our cookie notice.

Account Security Steps

Login uses OTP verification sent to your registered mobile number. If you notice an unrecognised session, lock the account immediately through Settings and contact live chat.

Data Requests and Corrections

You can request a copy of your stored account data or ask us to correct an error. Submit the request via email or the in-account Help section and we will action it.

CONTACT LEGAL TEAM

Reach Us With Policy Questions

If something in our terms is unclear, or you want to exercise a data right, our support team handles those requests directly. You do not need a lawyer — just reach out through one of the channels below and we will respond with the relevant policy section or action.

Live Chat Start a live chat from any page on raf88. It is the quickest way to ask a policy question or flag a concern with your account data or wallet link.
Email Support Send a written request to our support email if you need a formal response — data deletion, account closure, or a copy of stored records. We respond in writing.
Account Help Centre Log in and head to the Help section inside your account. Policy documents, wallet verification steps, and data request forms are all accessible there.

Common Legal and Account Questions

These are the questions we hear most often about our terms, your data rights, and how policy applies to your raf88 account. If your question is not here, live chat is the fastest route to a direct answer.

Access to raf88 depends on whether your use complies with local law. We do not make legal determinations on your behalf — eligibility is your responsibility under applicable regional rules.

We store your registration details, linked wallet identifiers for DANA, OVO, or GoPay, and transaction history. Data is held only as long as operationally required, then removed from active systems.

Yes. Submit a deletion request through the in-account Help section or via email support. We will confirm what can be removed and complete the action within our stated policy window.

Name matching on DANA, OVO, and GoPay protects against misdirected withdrawals. If names do not match, the transfer is held until identity is confirmed through account support.

Log in, go to account Settings, and submit a correction request. For changes to registered name or mobile number, identity verification is required before the update takes effect.

We use session and performance cookies only. The cookie notice in our footer lists each type. You can adjust non-essential cookies through your browser settings at any time.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.