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Terms and Conditions That Govern Your raf88 Account

Before you open an account or make a deposit through DANA, OVO, or GoPay, read through these terms — they set out what we expect from you and what you can expect from us.

Applies to all account holdersCovers DANA, OVO, GoPay depositsSubject to local law and eligible regionsLast reviewed and kept current
raf88 Terms and Conditions That Govern Your raf88 Account
HOW WE OPERATE

How raf88 Handles Your Account Under These Terms

Our approach to enforcing these terms is practical and account-specific. We do not apply blanket decisions — when an issue comes up, we look at the account history, the transaction record, and the context before we act. Your account data is held securely; we do not share it with third parties outside of what is needed to process your DANA, OVO, or GoPay transactions and comply with applicable legal obligations.

Account Security Your login credentials and wallet details are your responsibility. Use a unique password and do not share your account with anyone — shared accounts breach these terms and may be suspended.
Data Retention We retain your account and transaction data for as long as your account is active and for the period required by applicable regulations after closure. You can request a data summary through support.
Term Updates When we update these terms, we notify you via your registered contact before the change takes effect. You have the right to close your account if you do not accept the updated terms.
Dispute Process Raise a dispute through live chat or email within a reasonable time of the event. We review transaction logs, wallet records, and account activity to reach a fair resolution.
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a question about how they apply to your account, our support team can help. You can reach us through live chat, email, or the in-app message channel. Keep your account details ready so we can pull up your record quickly.

Live Chat Start a live chat session directly from your account dashboard. A support agent will respond and can walk you through any clause you need clarified.
Email Support Send a detailed message to our support address. Include your registered account username so we can review your specific situation and reply accurately.
In-App Message Use the message channel inside your raf88 mobile session. Responses are tracked against your account, so the conversation stays on record for both sides.

Common Questions About Our Terms and Conditions

These are the questions we hear most often about how these terms apply to real account situations — from wallet deposits to account closures and everything in between.

Yes. Every transaction processed through DANA, OVO, or GoPay falls under these terms. Your e-wallet provider's own terms also apply, so keep your wallet account verified and active.

No. We notify you through your registered contact before any material change takes effect. Continuing to use your account after the notified date means you accept the updated version.

Contact support through live chat or email and raise the dispute with your account username and the transaction reference. We review wallet logs and account history before responding.

Yes. The same terms apply across all access methods — phone browser, desktop browser, or any other device. Switching devices does not change your rights or obligations under these terms.

Send a request through email support with your registered account username. We will compile your account and transaction data and respond within the timeframe required by applicable regulations.

Where any section of these terms conflicts with applicable local law, local law takes precedence to the extent of the conflict. Access and eligibility depend on local law and the region you are in.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.